Our focus is to acquire businesses with growth potential, manage them well and then build them for the future.
How do we do this?
First we coach.
We start by benchmarking the performance of the acquired business and sharing our experience with management and all employees – including introducing them to our best performing businesses. We use a set of operating ratios and metrics in order to benchmark each of our VMS businesses with the goal of understanding and identifying areas to improve. These operating ratios and metrics help us to appropriately match costs, including sales and marketing, research and development, and general and administration, to revenues.
Our ownership philosophy is also premised on a decentralized structure with a focus on autonomy and control at the business level.
Our decentralized management structure is key to our continued revenue growth. It allows us to have management teams with strong customer relationships and deep market knowledge that are more focused and responsive than would be the case under a centralized management model.
We leverage the value of decentralization and VMS intimacy with infrastructure and expertise at the Harris level – providing all of our businesses with financial and strategic expertise as well as support for capital allocation, acquisitions, finance, tax, and compensation policy, and the sharing of best practices.
We encourage each of our businesses to pursue key success factors including market share leadership and industry leading customer retention.