Accessibility at Harris

Harris is dedicated to fostering a Culture of Belonging by honoring diversity, demonstrating inclusion and equity. Supporting each person's dignity, beliefs, and identity directly reflects our #1 value: Respect of the Individual. Our Culture of Belonging is built on our commitment to understanding, communicating, and sharing knowledge while engaging in our continuous improvement journey.

Harris strives to provide services in a way that respects the dignity, independence, integration, and equality of all people. We are committed to providing people with disabilities with the same opportunities to access our services. Our communication methods are flexible and any person who requires alternate formats or methods is welcome to let us know how we can assist.

Harris is committed to providing an accessible workplace for all employees in accordance with applicable local laws and has outlined a Multi-Year Accessibility Plan. Where accommodation is needed to support a disability, we welcome employees to contact accessibility@harriscomputer.com.

Harris provides training to all employees and agents to ensure requirements of accessibility standards and the Human Rights Code are understood and satisfied. Training is provided on an ongoing basis as policies change and all new hires have a mandatory training requirement. Harris keeps record of the training provided, which includes the dates on which the training was provided and the number of individuals to whom it was provided to.

From 2023-2028 Harris will continue evolving our service, employment, and workplace practices to ensure we meet the needs of all persons with disabilities. This includes but is not limited to education and service delivery as follows:

 

1. Communication

   Communicating with persons with disabilities in ways that consider their disability, enable them to communicate effectively for purposes of using, receiving, and requesting goods, services and facilities.
   
   

2. Accessible Formats

   Providing or arranging for the provision of accessible formats and communication supports in a timely manner. This will consider the person’s unique accessibility needs and be provided at the same cost charged to other persons.
   
   

3. Assistive Devices

   Making appropriate devices available for customers to use in accessing our goods and services.
   
   

4. Support Person or Support Animal

   Welcoming support persons to accompany a person with disability on company premises as well as supporting service animal(s) on the parts of our premises that are open to the public.
   
   

5. Notice of Temporary Service Disruption

   Understanding, communicating and actioning measures to be taken in the event of a planned or unexpected disruption in the facilities or services used by persons with disabilities.
   
   

6. Feedback

   Encouraging and welcome feedback regarding our services as well as our ability to meet needs and expectations. We are committed to ensuring that the feedback process is accessible to persons with disabilities, that we receive and respond to feedback from the public in a timely manner taking into consideration the person’s disability.

For inquiries or to request an alternate format of this plan, please contact us. All feedback will be reviewed and responded to within 10 business days. Feedback can be provided using the following methods:

By Email: accessibility@harriscomputer.com

By Phone: 1 (888) 847-7747

By Mail or in Person:  1 Antares Drive, Suite 100, Ottawa ON, K2E 8C4